Privacy Policy

1. Introduction

Welcome to Church's Chicken ("we," "our," or "us"). At Church's Chicken, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect your information when you use our services, visit our website at churchs-chicken.click, or interact with our food service business.

This policy applies to all services provided by Church's Chicken, including our restaurant locations, online ordering platform, mobile application, catering services, delivery services, and any other touchpoints where we may collect your personal information. By using our services, creating an account, placing orders, or providing your information to us, you agree to the collection and use of information in accordance with this Privacy Policy.

Important Note: We never sell your personal data to third parties. Your trust is paramount to us, and we are committed to maintaining the highest standards of data protection and privacy.

2. Information We Collect

We collect various types of information to provide you with the best possible dining experience and service. The information we collect falls into three main categories:

2.1 Information You Provide to Us

• Personal Identification Information: Name, email address, phone number, mailing address, date of birth, and government-issued identification when required for age verification
• Account Information: Username, password, profile picture, dietary preferences, favorite menu items, order history, and account settings
• Payment Information: Credit card details, billing address, and payment method preferences (note: payment information is encrypted and securely stored by our payment processors)
• Order and Delivery Information: Food preferences, special dietary requirements (vegan, halal, kosher, gluten-free, etc.), allergen information, delivery addresses, delivery instructions, and contact preferences
• Loyalty Program Data: Rewards account information, points balance, redemption history, membership tier, and program preferences
• Reservation and Catering Details: Table reservation information, party size, special occasions, catering event details, guest count, and event requirements
• Communication Data: Contact form submissions, customer service inquiries, reviews and feedback, survey responses, and marketing communication preferences
• Employment Information: When applying for positions, we collect resume details, work history, references, and other employment-related information

2.2 Automatically Collected Information

• Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution, and mobile device information
• Usage Data: Pages visited, time spent on our website, click patterns, search queries, referring websites, and interaction with our mobile application
• Location Information: Approximate location based on IP address, GPS coordinates when using our mobile app (with your permission), and delivery addresses
• Cookie and Tracking Data: Session IDs, user preferences, analytics data, and behavioral information collected through cookies and similar technologies
• Order Patterns: Frequency of orders, preferred order times, favorite menu items, and spending patterns

2.3 Information from Third Parties

• Social Media Integration: When you connect your social media accounts, we may receive profile information, friends list, and public posts
• Payment Processors: Transaction confirmations, payment status, and fraud prevention information
• Delivery Partners: Delivery status updates, delivery confirmation, and delivery feedback
• Marketing Partners: Campaign performance data and audience insights (anonymized data only)
• Business Partners: Information from franchise partners and affiliate restaurant locations

3. How We Use Your Information

We use the information we collect for various legitimate business purposes to enhance your dining experience and provide exceptional service:

3.1 Service Provision

• Order Processing: Processing and fulfilling food orders, managing inventory, coordinating with kitchen staff, and ensuring order accuracy
• Delivery and Pickup: Coordinating delivery services, providing order tracking, managing pickup schedules, and communicating order status
• Account Management: Creating and maintaining user accounts, authenticating users, managing loyalty program benefits, and providing customer support
• Payment Processing: Processing payments securely, managing billing, handling refunds, and preventing fraudulent transactions
• Quality Improvement: Analyzing service performance, identifying areas for improvement, optimizing menu offerings, and enhancing customer experience

3.2 Communication

• Order Communications: Sending order confirmations, preparation updates, delivery notifications, and pickup reminders
• Customer Support: Responding to inquiries, resolving issues, providing assistance, and following up on service experiences
• Important Notices: Communicating policy changes, service updates, security alerts, and important announcements
• Marketing Communications: Sending promotional offers, new menu announcements, special events, and personalized recommendations (only with your explicit consent)

3.3 Marketing and Analytics

• Personalized Advertising: Creating targeted advertisements based on your preferences, order history, and browsing behavior
• Traffic Analysis: Understanding website and app usage patterns, identifying popular content, and optimizing user experience
• Campaign Effectiveness: Measuring marketing campaign performance, analyzing customer engagement, and improving promotional strategies
• Market Research: Conducting research for new menu development, service improvements, and business expansion

3.4 Legal Compliance

• Legal Obligations: Complying with applicable laws, regulations, and industry standards
• Fraud Prevention: Detecting and preventing fraudulent activities, unauthorized access, and security breaches
• Dispute Resolution: Resolving customer complaints, legal disputes, and regulatory investigations
• Safety and Security: Protecting our customers, employees, and business from harm, theft, and other security threats

4. Information Sharing and Disclosure

We may share your information in specific circumstances to provide our services and comply with legal obligations. We do not sell your personal information to third parties.

4.1 Service Providers

• Payment Processors: Secure transaction processing, payment verification, and fraud prevention (e.g., Stripe, PayPal)
• Delivery Services: Coordinating food delivery, tracking orders, and managing delivery logistics (e.g., DoorDash, Uber Eats)
• Cloud Storage Providers: Secure data storage, backup services, and system infrastructure (e.g., Amazon Web Services, Google Cloud)
• Email Marketing Services: Managing email campaigns, newsletters, and promotional communications (e.g., Mailchimp, Constant Contact)
• Analytics Providers: Website and app analytics, user behavior analysis, and performance monitoring (e.g., Google Analytics)
• Customer Support Tools: Help desk systems, chat support, and customer relationship management platforms

4.2 Legal Requirements

• Court Orders and Subpoenas: When required by law enforcement, judicial proceedings, or regulatory authorities
• Legal Compliance: To comply with applicable laws, regulations, tax requirements, and government requests
• Protection of Rights: To protect our legal rights, property, and business interests
• Public Safety: In cases of emergency, public health concerns, or safety threats

4.3 Business Transfers

• Mergers and Acquisitions: In the event of a merger, acquisition, or sale of assets, customer information may be transferred
• Customer Notification: We will notify customers before any transfer and ensure new owners comply with this privacy policy
• Policy Compliance: Any acquiring entity must agree to maintain the same privacy protections

4.4 With Your Consent

• We may share your information for other purposes with your explicit consent
• You can withdraw consent at any time through your account settings or by contacting us
• We will clearly explain the purpose and scope of any additional information sharing

5. Data Security

Protecting your personal information is a top priority. We implement comprehensive security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

5.1 Technical Measures

• Encryption: All data transmission is protected using SSL/TLS encryption (256-bit), ensuring secure communication between your device and our servers
• Firewall Protection: Advanced firewall systems monitor and filter network traffic to prevent unauthorized access
• Access Control: Strict access controls ensure only authorized personnel can access customer data on a need-to-know basis
• System Monitoring: 24/7 monitoring systems detect and respond to potential security threats in real-time
• Data Backup: Regular automated backups ensure data recovery capability while maintaining security standards
• Vulnerability Testing: Regular security assessments and penetration testing identify and address potential vulnerabilities

5.2 Organizational Measures

• Employee Training: Regular security awareness training for all staff members handling customer data
• Data Handling Procedures: Comprehensive policies governing the collection, processing, and storage of personal information
• Confidentiality Agreements: All employees and contractors sign confidentiality agreements protecting customer information
• Incident Response Plan: Established procedures for responding to security incidents and data breaches
• Regular Audits: Periodic security audits and compliance assessments ensure ongoing protection

5.3 Your Responsibilities

• Strong Passwords: Use complex, unique passwords for your account and change them regularly
• Account Security: Never share your login credentials and logout from public computers
• Suspicious Activity: Report any suspicious emails, links, or unauthorized account access immediately
• Software Updates: Keep your devices and browsers updated with the latest security patches

Security Breach Notification: In the unlikely event of a security breach that affects your personal information, we will notify you promptly via email and provide guidance on protective steps you can take. We will also notify relevant authorities as required by law.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website usage, and provide personalized services. Here's what you need to know about our cookie usage:

Tracking Technologies Used:

• Google Analytics: Website traffic analysis, user journey tracking, and performance measurement
• Facebook Pixel: Advertisement effectiveness measurement and audience building
• Web Beacons: Email open rate tracking and campaign performance analysis
• Local Storage: Browser-based data storage for improved site functionality

Cookie Management:

You can manage cookies through your browser settings. Most browsers allow you to:

• Accept or reject all cookies
• Accept or reject cookies from specific websites
• Delete existing cookies
• Be notified when cookies are set

Note: Disabling certain cookies may affect website functionality and your user experience.

7. Your Rights (GDPR/CCPA Compliance)

We respect your privacy rights and provide you with control over your personal information. Depending on your location, you may have the following rights:

7.1 Right of Access

You have the right to request and receive information about what personal data we hold about you, including the sources of the data, purposes of processing, and any third parties with whom we've shared it.

7.2 Right to Rectification

You can request correction of inaccurate or incomplete personal information. We will update your information promptly upon verification.

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data when it's no longer necessary for the original purpose, you withdraw consent, or we're processing it unlawfully. Note that some information may be retained for legal compliance.

7.4 Right to Restrict Processing

You can request that we limit how we use your data while we investigate accuracy concerns or process your objection to processing.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format and transmit it to another service provider.

7.6 Right to Object

You can object to processing based on legitimate interests, direct marketing (including profiling), or research purposes.

7.7 Right Against Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, that produces legal effects or significantly affects you.

How to Exercise Your Rights:

To exercise any of these rights, contact us at [email protected] or call +1 418-872-4386. We will respond to your request within 30 days and may require identity verification for security purposes.

8. Children's Privacy

Church's Chicken takes children's privacy seriously and complies with the Children's Online Privacy Protection Act (COPPA).

• Age Restriction: Our services are not intended for children under 16 years of age
• No Intentional Collection: We do not knowingly collect personal information from children under 16
• Parental Notification: If you believe your child under 16 has provided personal information to us, please contact us immediately
• Prompt Deletion: Upon verification, we will delete any children's personal information from our systems
• Parental Rights: Parents have the right to review, delete, or refuse further collection of their child's information

9. International Data Transfers

As a business operating globally, we may transfer your personal information to countries outside your residence. We ensure adequate protection through various mechanisms:

9.1 Protection Measures

• Adequacy Decisions: Transfers to countries with EU-approved data protection standards
• Standard Contractual Clauses (SCCs): Legal agreements ensuring data protection during transfers
• Data Processing Agreements: Contracts with processors requiring equivalent protection
• Security Safeguards: Technical and organizational measures protecting transferred data
• Regular Audits: Ongoing compliance monitoring and assessment

9.2 Transfer Destinations

• United States: Cloud storage and data processing services
• European Union: Data analytics and customer support operations
• Other Countries: As necessary for service provision, always with appropriate safeguards

10. Data Retention Periods

We retain personal information only as long as necessary to fulfill the purposes outlined in this privacy policy and comply with legal obligations.

Safe Data Disposal:

• Electronic Deletion: Complete and unrecoverable deletion of digital records
• Physical Destruction: Secure shredding of physical documents
• Backup Removal: Deletion from all backup systems and archives
• Disposal Records: Documentation of data destruction for compliance

11. Third-Party Links

Our website and mobile application may contain links to external websites, social media platforms, and third-party services that are not operated by Church's Chicken.

• No Responsibility: We are not responsible for the privacy practices or content of these external sites
• Review Policies: We encourage you to review the privacy policies of any third-party sites before providing personal information
• User Responsibility: Your interactions with third-party sites are governed by their terms and privacy policies
• Link Provision: Links are provided for convenience and do not constitute endorsement

12. Policy Changes

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements.

12.1 Change Notification

• Website Notice: Prominent announcement on our homepage and privacy policy page
• Email Notification: Direct email to all registered users about significant changes
• Account Alert: In-app notification when you log into your account
• Explicit Consent: Request for new consent when required by law or for material changes

12.2 Checking for Changes

• Latest Version: The most current version is always available on our website
• Last Updated Date: Check the "Last Updated" date at the top of this policy
• Continued Use: Using our services after changes constitutes acceptance
• Disagreement: If you disagree with changes, you may stop using our services

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below:

• Company Name: Church's Chicken
• Address: 7 Rue du Don-de-Dieu, Québec, QC G1K 3Z6, Canada
• Phone: +1 418-872-4386
• Email: [email protected]
• Business Hours: Monday - Friday: 9:00 AM - 6:00 PM EST

Response Commitment: We are committed to responding to all privacy-related inquiries within 3 business days. For urgent matters, please call our customer service line.

13.1 Complaints

If you have a complaint about our privacy practices:

• Contact Us First: Please reach out to us directly for resolution
• Supervisory Authority: If you're not satisfied with our response, you may contact your local data protection authority
• GDPR Complaints: EU residents can contact their national data protection authority
• CCPA Complaints: California residents can contact the California Attorney General's office

14. Withdrawal of Consent

You have the right to withdraw your consent for data processing at any time. Here's how you can manage your consent:

14.1 Marketing Consent Withdrawal

• Email Unsubscribe: Click the unsubscribe link in any promotional email
• Account Settings: Update your communication preferences in your account dashboard
• Customer Support: Contact our support team to opt out of marketing communications
• Phone Request: Call +1 418-872-4386 to update your preferences

14.2 Account Deletion

To delete your account and personal information:

1. Log into your Church's Chicken account
2. Navigate to Account Settings
3. Select "Delete Account"
4. Follow the verification steps
5. Confirm your deletion request

Note: Some information may be retained for legal compliance, fraud prevention, and legitimate business purposes as outlined in our retention policy.

15. Conclusion

At Church's Chicken, protecting your privacy is not just a legal obligation—it's a fundamental part of our commitment to providing exceptional service and building lasting relationships with our customers. We understand that trust is earned through consistent actions and transparency in how we handle your personal information.

This Privacy Policy represents our dedication to maintaining the highest standards of data protection while delivering the delicious food and outstanding service you expect from Church's Chicken. We continuously review and improve our privacy practices to ensure they meet evolving legal requirements and industry best practices.

Your trust is invaluable to us, and we are committed to preserving it through responsible data stewardship. Whether you're ordering your favorite meal, joining our loyalty program, or simply visiting our website, you can be confident that your personal information is protected and used only in ways that benefit your experience with us.

We invite you to contact us with any questions, concerns, or feedback about our privacy practices. Our privacy team is here to help and ensure you have complete confidence in how we protect your information.

Thank you for choosing Church's Chicken. We look forward to serving you while maintaining the highest standards of privacy protection.

Remember to check this page periodically for updates to our Privacy Policy. The "Last Updated" date at the top of this policy will reflect any changes.